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Omnichannel CVM

Are you looking for solution to drive customer value management across your whole base or a specific business line?

With Omni-channel Customer Value Management cloud solution, understand your customers deeper, listen to their cross-channel interactions, predict their contextual needs and extend right products and offers to maximize customer lifetime value across campaigns and journeys.


Drive the adoption and repeated usage of app- based digital services with personalized onboarding journeys and user engagement programs. Leverage analytics and automation capabilities to influence user engagement based on real time interactions and predicted journeys. Continuously analyse customer’s app usage and recommend right content & offers to maximise repeated usage of app and digital services.

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Increase the usage of voice/ data/value added services among Telecom subscribers with precisely targeted marketing campaigns and offers. Leverage advanced analytics and marketing automation capabilities to execute a variety of inbound and outbound campaigns for upsell, cross-sell, retention and winback to acquire, grow, and retain customers for fixed line/mobile/broadband services.

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Increase the portfolio of financial products and services used by your customers by extending offers based on their predicted financial needs and life stage events. Drive digital adoption using journey analytics and personalized onboarding campaigns. Precisely segment the base for improving cross-sell and retention rates.

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