Meet Niya-X
The Autonomous Agentic AI for CX
Niya-X is an Agentic AI platform for subscription businesses to create autonomous CX workflows. These workflows can be created with the help of multiple CX Expert Agents present in Niya-X as well as with other Flytxt applications and enterprise systems.
Each Expert Agent in Niya-X is designed to collaborate with business teams, understand their needs, and then autonomously drive decisions and actions across specific CX workflows. They are massively-trained leveraging Flytxt’s Federated Learning Engine to give industry’s best accuracy and outcomes.
What can Niya-X Expert Agents do?
Sense and perceive business problems
By leveraging advanced Natural Language Understanding (NLU) and deep contextual awareness, they can process complex queries from different business teams, decode intent, and uncover hidden business challenges—whether in customer engagement, revenue growth, churn reduction, or product optimisation.
Develop own reasoning and interpretation
Trained on trillions of real-world data points, they dynamically develop their own reasoning by analysing all possible data. It does not just retrieve answers; it derives insights, forms strategic interpretations, and anticipates future outcomes to enable proactive decision-making.
Autonomously take decisions and act on them
Niya-X moves beyond recommendations—it is built to autonomously create and execute workflows to solve business problems at hand. Whether it’s personalising digital onboarding journeys, optimising campaign performance, or automating customer issue resolution workflows, Niya-X executes decisions with precision, speed, and contextual intelligence, reducing the need for manual interventions.
Continuously learn and adapt
Unlike static AI models, Niya-X is powered by a Federated Learning Engine that continuously refines its intelligence. Trained on trillions of real-world data points, it dynamically adjusts its reasoning to market shifts, customer behavior changes, and evolving business goals. It adapts and improves its workflows to get better results.
Meet the Niya-X CX Expert Agents
PRODUCT EXPERT
Create new product bundles, handle product inquiries, discover GTM segments, suggest price adjustments, do sales forecasts, optimise existing catalog, etc.
DIGITAL EXPERT
Identify user persona, personalise onboarding, recommend content, set and track journey milestones, run digital campaigns, etc.
SALES EXPERT
Discover upsell/ cross-sell opportunities, create segments, suggest offers/messages, design and execute multi-channel campaigns, optimise conversions, etc.
RETENTION EXPERT
Predict churn, do root cause analysis, create churn segments, suggest retention offers, optimise win-back programs, etc.
CARE EXPERT
Predict context/issue, do smart routing, map resolution channel and agents, guide on resolving issues, prepare interaction summaries, etc.
FLYTXT NEON-DX EXPERT
Explain product features, guide users on how to do tasks on NEON-dX, raise support requests, share best practices, etc.
