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Current Opportunities:

Asia

Lead UI Developer

Job Code:Lead UI _ TVM

Qualification and Experience:B.Tech/B.E/ MSc/MCA - 6+ Years

Location: Trivandrum

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Lead UI Developer

Qualification and Experience:B.Tech/B.E/ MSc/MCA - 6+ Years

Qualification and Experience

B.Tech/B.E/ MSc/MCA
Experience: 6+ Years

Responsibilities

Coordinate with the stakeholders to gather requirements
Collaborate with other team members and stakeholders
Turn mock-ups and designs into pages complete with CSS, HTML, JavaScript
Write modular, secure, and well-tested front-end code with the latest Front End technologies
Cooperating with the back-end developer in the process of building the RESTful API
Translate complex business and functional requirements into technical designs
Lead team, take initiatives, recommend improvements, mentor, train and guide junior team members
Perform peer code review
Follow and improve coding standards and define best practices

Requirements of the role

Extensive experience with UI development including:
- JavaScript(ES5 & ES6)/ Typescript, HTML5, CSS3, OOJS, Web APIs
- Polymer/Web-Components preferred or must have experience one of Open-source UI frameworks (like Angular, ReactJs, VueJS, or BackboneJs)
Extensive experience with NodeJs, optional Browserify, Express or Meteor, and Build tools like npm/yarn, Bower, Gulp/ GruntJs / Webpack
Proficient understanding of code versioning tools, such as Git / BitBucket / SVN
Good understanding of predictable state containers like Redux Or RxJs
Good understanding of React Material UI/ Angular Material UI
Good understanding of BlocklyJs, JSplumb, and other Web-Component APIs
Deep knowledge of browsers, browser quirks, rendering lifecycle.
Great creative and innovative problem-solving skills.
Reusability & Modularity of UI components.
Must be aware of how single-page application and multi-page application works.
Familiar with RESTful APIs to connect applications to back-end services.
Understanding of Agile/Scrum methodologies
Drives the performance tuning, re-design, and re-factoring for a module.
Strong in the software development process, test-driven development.
Strong experience in web standards.

Software Engineer

Job Code:SE _ TVM

Qualification and Experience:B.Tech/B.E/ MSc/MCA - 2-4 Years

Location: Trivandrum

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Software Engineer

Qualification and Experience:B.Tech/B.E/ MSc/MCA - 2-4 Years

Qualification and Experience

B.Tech/B.E/ MSc /MCA –
Experience: 5- 8 Years

Responsibilities

Design, code, test and debug new features and enhancement to Flytxt products over Big Data platform following best practices of agile software development
Take advantage of new technologies and techniques in enterprise programming to keep Flytxt products at the forefront of mobile marketing and advertising technology
Mentor software engineers in the team to contribute beyond their level and provide interesting challenges at all times to each individual to grow
Resolve technical issues and development impediments faced by team members
Assist in continuously optimizing software engineering processes with latest tools and practices to allow for agile, responsive and cost effective delivery of technology
Profiling and performance tuning of the applications

Requirements of the role

Core Java /J2EE skills
2+ years using and developing in Core Java/J2EE technologies
Experience in using Eclipse, Spring, STRUTS
Working knowledge of XML, HTTP, REST, SOAP, JSON, AJAX
Working knowledge in Hibernate, XST, MySQL
Basic Knowledge in Linux Shell Commands and Scripting
Knowledge of Agile and Scrum development process

Software Architect -Cloud

Job Code:Architect_ TVM

Qualification and Experience:B.Tech/B.E/ MSc /MCA - 10+ years

Location: Trivandrum

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Software Architect -Cloud

Qualification and Experience:B.Tech/B.E/ MSc /MCA - 10+ years

Qualification and Experience

B.Tech/B.E/ MSc /MCA –
Experience: 10+ years

Responsibilities

Architect and Implement the AI driven Cloud /SaaS offering
Research and design new frameworks and functional and nonfunctional features for various products meeting high quality standards
Ensure Product delivered are designed for the required scale, resiliency and efficiency.
Motivate Lead and Senior developers by assisting them to contribute beyond their levels for their professional and technical growth
Contribution to academic outreach programs and other company branding activities

Requirements of the role

Designed and delivered on one or more widely used enterprise-class SaaS Application(s) preference will be given to candidates who have domain knowledge on Marketing technologies
Knowledge of cloud computing infrastructure – AWS Certification will be an advantage
Hands-on experience in designing and managing scalable distributed systems
Awareness of AI/ML technologies and their adoption in enterprise applications.
Hands-on experience with the big data technologies (Hadoop, MapReduce, Spark, Hive, HBase)
Hands-on experience in working with In-Memory databases and caching systems
Hands-on experience with ETL (Extract-Transform-Load) tools
Hands-on experience in containerization solutions such as Kubernetes
Experience with large-scale RDBMS deployments and SQL optimization.
Hands-on experience in building and managing Agile and Scrum development processes.
Hands-on development experience in JAVA, Spring (Core, JPA, Boot, Cloud) technologies
Hands-on experience in Git
Aligned and experienced in DevOps

Sr. Software Engineer

Job Code:SSE _TVM

Qualification and Experience:B.Tech/B.E/ MSc/MCA - 5-8 Years

Location: Trivandrum

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Sr. Software Engineer

Qualification and Experience:B.Tech/B.E/ MSc/MCA - 5-8 Years

Qualification and Experience

B.Tech/B.E/ MSc/MCA –
Experience: 5- 8 Years

Responsibilities

Design, code, test and debug new features and enhancement to Flytxt products over Big Data platform following best practices of agile software development
Take advantage of new technologies and techniques in enterprise programming to keep Flytxt products at the forefront of mobile marketing and advertising technology
Mentor software engineers in the team to contribute beyond their level and provide interesting challenges at all times to each individual to grow
Resolve technical issues and development impediments faced by team members
Assist in continuously optimizing software engineering processes with latest tools and practices to allow for agile, responsive and cost effective delivery of technology
Profiling and performance tuning of the applications

Requirements of the role

Core Java /J2EE skills
2+ years using and developing in Core Java/J2EE technologies
Experience in using Eclipse, Spring, STRUTS
Working knowledge of XML, HTTP, REST, SOAP, JSON, AJAX
Working knowledge in Hibernate, XST, MySQL
Basic Knowledge in Linux Shell Commands and Scripting
Knowledge of Agile and Scrum development process

Sr. Engineer-Cloud DevOps

Job Code:Cloud DevOps Engineer_ TVM

Qualification and Experience:B.Tech/B.E/ MSc/MCA - 5- 8 Years

Location: Trivandrum

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Sr. Engineer-Cloud DevOps

Qualification and Experience:B.Tech/B.E/ MSc/MCA - 5- 8 Years

Qualification and Experience

B.Tech/B.E/ MSc/MCA –
Experience: 5- 8 Years

Responsibilities

Design, code, test and debug new features and enhancement to Flytxt products over Big Data platform following best practices of agile software development
Take advantage of new technologies and techniques in enterprise programming to keep Flytxt products at the forefront of mobile marketing and advertising technology
Mentor software engineers in the team to contribute beyond their level and provide interesting challenges at all times to each individual to grow
Resolve technical issues and development impediments faced by team members
Assist in continuously optimizing software engineering processes with latest tools and practices to allow for agile, responsive and cost effective delivery of technology
Profiling and performance tuning of the applications

Requirements of the role

Core and Advanced Java /J2EE skills
6+ years using and developing in Core Java/J2EE technologies
Min 3+ Yrs experience in using Eclipse, Spring Framework, STRUTS, Web services
Working knowledge of AWS cloud, Voltdb, Hbase
Working knowledge of XML, HTTP, REST, SOAP, JSON, AJAX
Working knowledge in Hibernate, Hadoop, XST, MySQL
Basic Knowledge in Linux Shell Commands and Scripting
Knowledge of Agile and Scrum development process

Big Data Engineer

Job Code:Big Data Engineer

Qualification and Experience:B.Tech/B.E/ MSc/MCA - any specialization; 3- 8 Years

Location: Trivandrum/Mumbai

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Big Data Engineer

Qualification and Experience:B.Tech/B.E/ MSc/MCA - any specialization; 3- 8 Years

Qualification and Experience

B.Tech/B.E/ MSc/MCA – any specialization;
Experience: 3- 8 Years

Responsibilities

Manage the core analytics support for the account assigned and leading the analysis and publication of reports
Importing, cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for business decisions
Evaluating CVM campaign offerings for their impact, profitability, ROI and targets.
Skilled in segment identification and base management to enhance the MOU and ARPU, Customer Retention & Loyalty.
Regular data mining to find out Recharge pattern, MoU trend, Grace & churn, Unique recharge, Power STV penetration, Incremental ARPU, zero usage.
Extensive use of data-mining tools such as SAS, MS-Access, SQL and MS Excel in order to identify & exploit potential revenue streams.
Monitoring and analyzing market penetration of various products.
- Use Business Intelligence tool for making Pre and Post launch analysis of products

Requirements of the role

3+ year relevant experience in Hadoop architecture,Mapreduce/Yarn Concepts,Hive/Pig/Sqoop/OOzie

Data Science Manager-R&D

Job Code:DSM_TVM

Qualification and Experience:M.Tech / M.E / MS / M.Sc / Ph.D ; 2+ Years

Location: Trivandrum

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Data Science Manager-R&D

Qualification and Experience:M.Tech / M.E / MS / M.Sc / Ph.D ; 2+ Years

Qualification and Experience

M.Tech / M.E / MS / M.Sc / Ph.D in Computer Science or a related discipline (Applied Mathematics, Statistics, Electrical and/or Computer Engineering) with a focus on Artificial Intelligence / Machine Learning
A CGPA of 7.5/10 or above in UG as well as PG level (in case of percentage, 70% or above)
2+ Years

Responsibilities

Responsible for applied research, development and validation of advanced machine learning and AI algorithms for solving complex real-world problems at scale
Work closely with product team to understand business problems and product vision to come up with innovative algorithmic solutions
Create prototypes and demonstrations to validate/establish innovative ideas and translate research outcomes to productized innovation by working with AI Engineers and/or software engineers
Create and maintain research plans, conduct experiments, consolidate and document results, and publish works as appropriate
Document and protect intellectual property (IP) generated from R&D efforts by collaborating with designated teams and/or external agencies
Mentor junior staff to ensure that correct procedures are followed; collaborate with stakeholders, academic/research partners and peer researchers to deliver tangible outcomes

Requirements of the role

The candidate is expected to be strong in fundamentals of computer science as well as in analyzing and designing AI/Machine learning algorithms
Hands-on experience in at least two of the following areas are required :

Supervised, unsupervised and semi-supervised machine learning algorithms
Reinforcement Learning
Deep learning & Representation Learning
Knowledge based systems (knowledge representation, reasoning and planning; FOL, ontologies etc.)
Evolutionary Computing
Probabilistic Graphical Models
Streaming, incremental and non-stationary learning

Candidate should be strong in at least one programming language, and should have experience in implementing AI/machine learning algorithms in python or R
Experience with tools/frameworks/libraries such as Jupyter/Zeppelin, scikit-learn, matplotlib, pandas, Tensorflow, Keras, Apache Spark etc. would be desirable
Applied research experience of at least 2 – 5 years on real-world problems using AI/Machine Learning techniques
At least one publication in a top tier conference/journal related to AI/Machine Learning (E.g. ICML, AAAI, NIPS, ICCV, CVPR, KDD, SIGMOD, IJCNN, IJCAI, EMNLP, ICPR, ICDM etc.) and/or patents
Experience in contributing to open-source projects related to AI/Machine Learning would be a strong plus

Senior Software Engineer-R&D

Job Code:SSE R&D_TVM

Qualification and Experience:B.Tech / M.Tech / M.E / MS / M.Sc in Computer Science

Location: Trivandrum

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Senior Software Engineer-R&D

Qualification and Experience:B.Tech / M.Tech / M.E / MS / M.Sc in Computer Science

Qualification and Experience

B.Tech / M.Tech / M.E / MS / M.Sc in Computer Science or a related discipline (Applied Mathematics, Statistics, Electrical and/or Computer Engineering) or MCA
Demonstrated commitment towards mastering AI/machine learning through own initiatives (side projects, books, MOOC courses etc.) would be a strong plus

Responsibilities

Implement and/or productize AI/Machine Learning algorithms at scale, utilizing distributed computing techniques, research findings, AI best practices and state of the art frameworks/libraries
Setup and manage infrastructure, tools and frameworks for data management and transformation to facilitate AI R&D
Package AI/ML algorithms to construct reusable AI recipes/components and/or create APIs for consuming packaged AI models
Create examples and prototypes demonstrating consumption of packaged AI/Machine Learning algorithms
Follow best practices to modularize, validate and package source code and follow proper source control management guidelines
Conduct code reviews and mentor junior team members
Work closely with AI researchers to productize innovations

Requirements of the role

The candidate should be strong in fundamentals of computer science, especially in algorithm analysis and design, and should be proficient in python programming. The candidate should have experience in working with and maintaining Linux-based systems, and should be hands-on in some/all of the following areas:

Applying AI/machine learning, natural language processing and information retrieval algorithms on large datasets
Creating and/or consuming AI/machine learning algorithms using tools/frameworks/libraries such as Jupyter/Zeppelin, scikit-learn, numpy, scipy, matplotlib, pandas, Tensorflow, Keras, Apache Spark etc.
ETL/data cleansing and enrichment using Hadoop/Spark/other Big Data frameworks
Gathering and processing raw data at scale using web scraping, API calls, crawling public repositories etc.
Experience in working with SCM tools such as Git/GitHub/Bitbucket, exposure to Extreme Programming (XP), DevOps and/or Agile methodology
Experience in conducting design and/or code reviews

Europe

Account Manager

Qualification and Experience: MBA/Equivalent

Location: Prague or Netherlands

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Account Manager

Qualification and Experience: MBA/Equivalent

Job Purpose

Lead the Account management activities including digital initiatives in Europe

Responsibilities

Serve as the lead point of contact for all customer account management matters
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Manage projects within client relationships, working to carry out client goals while meeting company goals
Generate sales among client accounts, including upselling and cross-selling
Collaborate with sales team to identify and grow opportunities within territory
Having experience on handling digital customer engagement and customer experience management (CE/CX) frameworks
Work with cross functional teams to understand client requirements in digital CE/ CX space and create solutions to serve the requirements.
Work with the product teams to ideate about new features and functionalities, create detailed requirement documents and help in continuous innovation in the digital space.
Work with sales, pre-sales and account teams to address new requirements coming up in the digital space, create RFP / RFI responses, help with demonstrations.
Be an internal thought leader in the digital CE/CX space.

Qualifications Required

MBA / Equivalent

Location

Prague/Netherlands

Experience Required

10+ years of experience in Account management with exposure on handling digital customer engagement / campaign management
Experience with working in cross-functional roles.

Skills Required (Technical/Domain / Process Related)

Account Management Experience, Client-Focused Solutions Experience, Project Management Skills, Ability to Communicate Client Needs with Staff, Talent for Influencing Client Management, Ability to Manage Multiple Projects and Relationships Simultaneously, Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Deep digital understanding
Understanding of marketing, measurement and analytics, content management, digital marketing and internet technology
Thorough understanding of Digital Customer Engagement / Customer Experience
- Understanding of technical elements of a telecom ecosystem.
- Understanding of campaign management systems.
- Basic understanding of advanced analytical models.
- Proficiency in Microsoft Office suite.
- [Optional] Understanding of Big Data technology
- [Optional] Understanding of RFPs / RFIs and related processes.

Skills Required (Technical/Domain / Process Related)

Excellent verbal and written communication skills.
Quick learner.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Enhance organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Ability to work with a geographically and culturally diverse team.

Americas

Sorry, we do not have any vacancies at the moment.

Africa

Marketing Consultant

Job Code: MC

Qualification and Experience:Any Graduates, Preferably MBA, 4-8 years

Location: Morocco

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Marketing Consultant

Qualification and Experience:Any Graduates, Preferably MBA, 4-8 years

Qualification and Experience

Any Graduates, preferably MBA
4 to 8 years’ experience in prepaid U&R & Campaign management at operator level

Responsibilities

Work with clients to build on an effective CVM framework across all product verticals
Operationalize the agreed CVM plan and ensure time to time engagement with clients to ensure impact from each action is measurable and made visible to client for further decision making
Responsible for achieving the revenue objectives by identifying revenue maximizing opportunities within current campaigns through modification or optimization, based on expertise, impact analytics & feedback from local MO teams
Responsible for smooth campaign management (Configuration, UAT, launch & daily operations)
Problem solving & technical liasoning with SD team
Publishing business critical dashboards, reports & analytics
Track SDAC, ensure data validation process & track invoice generation (revenue recognition)
Driving CSAT by meeting customer requirements & expectations
Publishing business critical dashboards, reports & analytics:
- Daily/Weekly/Monthly reports
- Monthly KPI & campaign dashboards
- Business Intelligence (BI) & impact analytics
Monthly review with the circle/Operator Marketing teams along with respective MC & account
managers
Reporting: To PMC for campaign management & revenue responsibilities.
Design and implement KPI reporting templates for Flytxt to report to its customers the impact delivered by Flytxt
engagement
Communicate effectively with the client and internally
Maintain processes, templates, and other documents that support best practices
Other responsibilities and key result areas will be assigned as required

Requirements of the role

4 to 8 years’ experience in prepaid U&R & Campaign management at operator level
Open to other resources having customer interacting roles
Ability to understand technology related to platforms & telecom
Willing to learn new technologies & passionate to work in telecom domain
Should be smart with good conversation & analytical skills
Should be aware of software technologies
Language: French speaking and fluency in English is a must

Service Delivery Operations

Job Code:SDO

Qualification and Experience:Technical graduate/ diploma with higher experience, 3-5 years

Location: Morocco

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Service Delivery Operations

Qualification and Experience:Technical graduate/ diploma with higher experience, 3-5 years

Qualification and Experience

Technical graduate/ diploma with higher experience
3 – 5 years

Responsibilities

Complete ownership of platform O&M for assigned opco/instance
Ensure platform health through monitoring, preventive and corrective maintenance
Ensure data QC of all KPIs in the respective instance
Liaise with operations support team for ticketing & efficient 24×7 monitoring and upkeep of platform
Liaise with IT/Marketing stakeholders of the respective client as part of day to day operations
Support MO for successful execution of campaigns, including backend platform configurations and solutions for campaigns
CSAT
Overall issue management: Analysis, resolution within defined SLAs
Escalate and follow up with TAC/Solution Engg specialists for additional technical support where needed
Close involvement during the handover process from projects to service delivery Ops
Will drive and take care of incremental platform upgrades/migrations
Reporting and governance regular reporting/sync up with OpCo, MO and SDL
Regular sync up with MO on campaign requirements
Governance process with OpCo IT: Weekly reporting and round-up meeting with key OpCo IT SPoCs to discuss platform health/status, issue etc.
Reporting of data QC and platform performance to internal stakeholders
Issue Management : Tracking and reporting
Should also support the role of IEs during the project phase

Skills Required (Technical/Domain / Process Related)

Operating system [LINUX]
Database [ORACLE/HBASE/MYSQL]
NOC tools [Zabbix/Nagios]
Business tools [MS OFFICE]
Programming language [Java/Python/SQL/Pig]
Big data stack [Hadoop/Pig]
Knowledge of IT/ telecom domain/ Flytxt platform
Understand the revenue targets, CSAT contributors and act accordingly
Telecom U&R jargons
Process orientation/ITIL

Middle east

Customer Champion (non CVM business account)

Qualification and Experience: MBA from a recognized B-School preferably. Minimum 12 years of Predominant customer handling experience with an innovative mindset.

Location: Dubai, UAE

More Info »

Customer Champion (non CVM business account)

Qualification and Experience: MBA from a recognized B-School preferably. Minimum 12 years of Predominant customer handling experience with an innovative mindset.

We

Flytxt is an independent market leader in intelligent customer engagement technology. Flytxt has built its own portfolio of AI, Marketing Automation and Real time customer engagement technology, and aims to be a leader in the use of AI and machine learning in customer engagement.
Flytxt is headquartered in The Netherlands, with offices in the United Arab Emirates and India. It also has a presence in Germany, Mexico, Singapore, South Africa, and Colombia.

The Opportunity

The Customer Champion not only has to act as the Voice of the Customer within the company, but has to have authority to work across the organization, to ensure that the Customer’s Voice is not only listened to, but understood and acted upon.

The Challenge

Are you a leader who can nurture and build the business?
Do you have it in you to transform your customers to promoters of Flytxt business?

Do you have the leadership material to take up this challenge?

You

As the Customer Champion you will:

Seasoned sales-oriented personnel with cross-vertical all-around experience in challenging global markets including Customer life cycle management, Go to Market Strategy, Product Portfolio Management, Build Vs Buy decision, Product Pricing, Client Relationship Management, Business Analysis, Program Management, and SaaS.
Managing business transformation initiatives with tangible impact on the bottom line.
Developing market specific strategies across the full business value chain
Apply experience and lessons learnt to evolve as a trusted advisor to the customers, advising on their evolution and in the process maximizing revenue generation by helping the client sell to themselves.
Drives and supports Proofs-of-Concept to help win incremental business.
Responsible for infusing the brand with purpose and being a catalyst of growth for the organization by modernizing global customer engagement strategies and overall customer experience. By championing the voice of the customer and being able to surface deep insights.

You have

MBA from a recognized B-School preferably. Minimum 12 years of Predominant customer handling experience with an innovative mindset.

You also have

Fluency in French and English is must (fluency in Arabic would be an added advantage)
Excellent communication and presentation skills to all levels, both internally and externally.
Good Networking Skills
Team player but also a leader
Willingness to travel or move to different geographies as per organizational needs

Your Location

You will be based out of Dubai, UAE

And Incidentally…

Apart from this life-time opportunity, the company will also offer a competitive compensation package

Customers and Partners

Meet first-of-its-kind GenAI from Flytxt

MAXIMIZING CUSTOMER LIFETIME VALUE

INDUSTRIES

SOLUTIONS FOR CX PARTNERS

Let’s talk. We are happy to help.