Maximize Customer Lifetime Value

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AI for CX

Have accurate insights by using purpose-built AI designed and trained with trillions of curated domain data. Achieve desired business outcomes from CX workflows faster.
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Omni-channel CVM

Orchestrate seamless, multi-wave, omni-channel engagements across customer touchpoints. Create more intuitive, profitable experiences.
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FEDERATED MARKETING

Federated Marketing

Enable B2C enterprises to collaborate and mutually share insights on common customers’ usage behavior. Ensure tight compliance with data privacy norms.
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What Challenges Would You Like to Solve?

Digit

Digital

Struggling to prevent silent churn and increase active user base?

Encountering difficulties in effectively nurturing your users?

Care

Care

Wish to empower agents with real-time intelligence to improve productivity?

Looking to reduce customer effort and drive self-care adoption?

Marketing

Marketing

Striving to spot churn signals accurately for initiating timely action?

Struggling to maximise upsell/cross-sell opportunities accross the base?

Customer Success Stories

Applying AI to reduce customer effort and deflect calls from call centers

  • Achieved 62% accuracy and 99% precision in identifying customer intent.
  • Leads to potential reduction in customer effort and faster resolution of customer issues.

A Leading Telco Leverages Flytxt’s Retention Accelerator SaaS To Revive Data Usage of Dormant Customers

  • AI solution delivered 83% accuracy with 74% precision
  • Results included a 9.2% increase in monthly data usage, a 3.8% increase in monthly data revenue, and a 2.7% increase in monthly ARPU.

A major African Telco leverages Flytxt’s AI to increase offer uptake on inbound digital touchpoints

  • 61% increase in offer uptake
  • 56% increase in BTL revenue
  • 25% increase in repeat purchase

A leading APAC Telco Used Flytxt’s CVM SaaS to Launch a Loyalty Program to Boost Digital Engagement

  • 50% drop in inactivity compared to other app users
  • 29% redemption of loyalty offers
  • 2% uplift in monthly ARPU

CUSTOMER Testimonials

I appreciate the effort put by Flytxt in revamping our CVM platform successfully and on-time. It proves that a success story can be created with proper planning and execution; and physical presence is not a barrier to executing business goals

Sanjeev Rawat

Chief Information Technology Officer Hutch 3

It is great to note Flytxt’s notable wins amidst a challenging global environment. All the best wishes to Flytxt team

Mohamed Hamdhy Hassen

GM-Marketing Hutchinson, Srilanka

We appreciate Flytxt’s role in this achievement. Looking forward to your continued support in the journey ahead

Enzo Scarcella

Group Chief Consumer Officer MTN

CUSTOMERS AND PARTNERS

More than 100 enterprises across 50 countries are using our technology in private cloud, public cloud or as SaaS to drive customer engagement.

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Insights

Unlocking the Potential of Generative AI for Subscription Businesses

How AI Will Shape Telecom CX in 2024: 5 Key Trends

Banking on AI: The Journey from Transaction to Interaction

Thriving in the Digital Consent Era: Key Considerations for BFSI

Got Questions?

Looking for ideas or advice to create more profitable, data-driven customer engagements? We can help!

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