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Gartner, Magic Quadrant for AI in CSP Customer and Business Operations, By Pulkit Pandey, Amresh Nandan, Peter Liu, 4 June 2024.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Maximize Customer Lifetime Value

AI for CX

Have accurate insights by using purpose-built AI designed and trained with trillions of curated domain data. Achieve desired business outcomes from CX workflows faster.

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Omni-channel CVM

Orchestrate seamless, multi-wave, omni-channel engagements across customer touchpoints. Create more intuitive, profitable experiences.

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Federated Marketing

Enable B2C enterprises to collaborate and mutually share insights on common customers’ usage behavior. Ensure tight compliance with data privacy norms.

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What Challenges Would You Like to Solve?

Digital

Struggling to prevent silent churn and increase active user base?

Encountering difficulties in effectively nurturing your users?

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Care

Wish to empower agents with real-time intelligence to improve productivity?

Looking to reduce customer effort and drive self-care adoption?

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Marketing

Striving to spot churn signals accurately for initiating timely action?

Struggling to maximise upsell/cross-sell opportunities accross the base?

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Powered by Flytxt Products

Autonomous AI that that goes beyond human scale to discover and harness every possible opportunity to increase customer lifetime value across CX workflows.

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A single, easy-to-use, integrated marketing cloud platform that packages analytics, AI and automation capabilities to run variety of B2C marketing campaigns.

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Customer Success Stories

Casestudy

A premier insurance company leverages Flytxt AI to improve cross-sell rate by 12%

2X higher inquiries generated with AI-recommended offers.
12% improvement in cross-sell conversions.
18% of the conversions from previously overlooked segments.

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Casestudy

Applying AI to reduce customer effort and deflect calls from call centers

Achieved 62% accuracy and 99% precision in identifying customer intent.
Leads to potential reduction in customer effort and faster resolution of customer issues.

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Casestudy

A Leading Telco Leverages Flytxt’s Retention Accelerator SaaS To Revive Data Usage of Dormant Customers

AI solution delivered 83% accuracy with 74% precision
Results included a 9.2% increase in monthly data usage, a 3.8% increase in monthly data revenue, and a 2.7% increase in monthly ARPU.

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Casestudy

A major African Telco leverages Flytxt’s AI to increase offer uptake on inbound digital touchpoints

61% increase in offer uptake
56% increase in BTL revenue
25% increase in repeat purchase

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CUSTOMER Testimonials

I appreciate the effort put by Flytxt in revamping our CVM platform successfully and on-time. It proves that a success story can be created with proper planning and execution; and physical presence is not a barrier to executing business goals